Power Automate flows increase operational efficiency, accelerate decision-making processes in the company and minimize human errors in repetitive activities. But even Power Automate has limitations, even harmful for some companies. Especially when compliance with strict regulations such as pharmaceuticals is involved. Is a solution possible? A customer asked us for it, and here's how it went.
Operating in the pharmaceutical sector, our client had implemented an automation to manage the approval of documents inserted in a SharePoint list dedicated to ongoing projects. The flow created with Power Automate was intended to address a series of crucial issues to ensure compliance with industry regulations.
The approval of documents plays an important role in the compliance of a pharmaceutical company, allowing greater traceability and transparency in operations. Given the large number of documents included in the archive, the need to implement automation soon emerged to speed up the approval process and lighten the workload of project managers.
However, the automation was not working as expected. This is because:
If in the first case, the problem was specific to the flow implemented by the customer; in the second, the limitation was specific to Power Automate. All automations built with this tool stop by default after 30 days of inactivity by the users involved.
We therefore had to think of a radical solution, to compensate for the 'flaws' of Power Automate and allow our customer to no longer have to worry about malfunctions and recurring interruptions in the management of business documents.
To meet customer requirements and solve the problems underlying Power Automate flows, we have developed combined automation. These are two flows that interact with each other to:
Both malfunctions were resolved in one fell swoop, with a minimum use of time and resources.
In one fell swoop, we made Power Automate automation, in fact, infinite.
Together with the customer, we tracked the number of requests automatically distributed in the company, to understand if the solution was really the right one to improve the employee experience. The answer?
Let's take a look at a significant fact together:
Since our solution was implemented, no negative feedback from users has yet been shared.
The Modern Apps team specializes in development and integration across the entire Microsoft 365 ecosystem. We design native applications for Microsoft and Azure platforms, and implement business processes that integrate with and maximize the investment in Microsoft 365.
